We founded this consulting business with a clear mission: to deliver personalized service that leaves a lasting impression on your customers.
By creating memorable experiences, we help businesses foster stronger relationships, generate more repeat business, and earn better reviews.
Ultimately, our goal is to drive growth and increase overall satisfaction-for both your customers and your team!
Jeff Stender
Founder, CEO & Lead Consultant
Hospitality & Service Strategist
Jeff Stender brings over 15 years of hands-on experience in the hospitality and service industries, with a strong foundation in high-touch, guest-centric environments. For more than a decade, he held a leadership role at Navio, the fine dining restaurant inside The Ritz-Carlton, Half Moon Bay—one of only four FORBES 5-Star rated Ritz-Carlton properties worldwide.
During his tenure, Jeff was recognized by Forbes Magazine as a standout staff member on three separate occasions within a single year—a rare achievement that reflects his exceptional commitment to service excellence.
Known for his ability to tailor services to the unique needs of each client, Jeff specializes in experience personalization, operational enhancement, and front-of-house service strategy. He now channels his expertise into helping hospitality businesses elevate guest satisfaction, build stronger teams, and create unforgettable customer experiences.
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